Member of NIBA and ANZIIF
ClaimsWe understand that experiencing an insurance claim can be a stressful and challenging time for our clients. That's why we're dedicated to providing prompt, professional, and empathetic assistance throughout the claims process, ensuring that you receive the support and guidance you need every step of the way.
From initial reporting to resolution, our experienced claims professionals work diligently to advocate for your best interests and facilitate a swift and fair outcome. |
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Key elements of our claims service include:
➤ Rapid Response: We prioritise prompt response and action when a claim is reported, ensuring that our clients receive immediate support and guidance during a critical time.
➤ Expert Guidance: Our claims professionals offer expert guidance and assistance to help clients navigate the claims process with confidence, answering questions, providing clarity on coverage, and offering proactive advice.
➤ Cost Efficiency: we prioritise cost efficiency in claims management by employing proactive risk management, prompt reporting and investigation, strategic negotiation, utilisation of technology, and transparent communication. By implementing these strategies, we deliver maximum value and cost savings for our clients while ensuring fair and timely resolution of claims.
➤ Advocacy: We serve as strong advocates for our clients throughout the claims process, working closely with insurers to ensure that claims are handled fairly, efficiently, and in accordance with policy terms.
➤ Transparent Communication: We maintain open and transparent communication with our clients throughout the claims process, keeping them informed of progress, updates, and any developments that may arise.
➤ Support and Empathy: We understand the emotional impact of experiencing a loss, and we offer empathetic support to our clients during what can be a challenging time. Our team is here to provide reassurance, guidance, and assistance whenever it's needed most.
Office Number: 1800 865 121
For emergency out of hours claims call: 0407 390 995
Email: [email protected]
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We connect you to just the right insurance provider.MA Insurance Brokers Pty Ltd ABN 14 650 784 204 AFSL No 561604
Email: [email protected] | Phone: 1800 865 121 | Mailing Address: PO Box 434, Paddington QLD 4064
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Public Advisory: The information provided by MA Insurance Brokers Pty Ltd on this website is for general information purposes only, and it is not a substitute for professional advice. You should always consider the PDS/Policy wording before making a decision. Coverage may differ based on specific clauses in individual policies. Refer to the FSG on our website or by requesting a copy for our services and remuneration details.
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