Claims
Claims Support: Dedicated, Expert Assistance Every Step of the Way
We understand that experiencing an insurance claim can be a stressful and challenging time for our clients. To make the process as smooth and stress-free as possible, we have a dedicated claims team that provides prompt, professional, and empathetic support throughout every stage of the claims journey.
From initial reporting to resolution, our experienced claims professionals are here to advocate for your best interests, working diligently to facilitate a swift and fair outcome. Key elements of our claims service include:
Key elements of our claims service include:
Rapid Response
We prioritise prompt response and action when a claim is reported, ensuring that our clients receive immediate support and guidance during a critical time.
Expert Guidance
Our claims professionals offer expert guidance and assistance to help clients navigate the claims process with confidence, answering questions, providing clarity on coverage, and offering proactive advice.
Cost Efficiency
We prioritise cost efficiency in claims management by employing proactive risk management, prompt reporting and investigation, strategic negotiation, utilisation of technology, and transparent communication. By implementing these strategies, we deliver maximum value and cost savings for our clients while ensuring fair and timely resolution of claims.
Advocacy
We serve as strong advocates for our clients throughout the claims process, working closely with insurers to ensure that claims are handled fairly, efficiently, and in accordance with policy terms.
Transparent Communication
We maintain open and transparent communication with our clients throughout the claims process, keeping them informed of progress, updates, and any developments that may arise.
Support and Empathy
We understand the emotional impact of experiencing a loss, and we offer empathetic support to our clients during what can be a challenging time. Our team is here to provide reassurance, guidance, and assistance whenever it's needed most.
Get in Touch
Office Number: 1800 865 121
For emergency out of hours claims call: 0407 390 995
Email: admin@mabrokers.com.au
To inform us of an incident please scan this QR code
We connect you to just the right insurance provider.
MA Insurance Brokers Pty Ltd ABN 14 650 784 204 AFSL No 561604
Contact Details
Email us: admin@mabrokers.com.au
Phone: 1800865121
Mailing Address: PO Box 434, Paddington QLD 4064
Public Advisory: The information provided by MA Insurance Brokers Pty Ltd on this website is for general information purposes only, and it is not a substitute for professional advice. You should always consider the PDS/Policy wording before making a decision. Coverage may differ based on specific clauses in individual policies. Refer to the FSG on our website or by requesting a copy for our services and remuneration details.